Return & Refund
At SimpleCleaningHacksShop, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Below is our comprehensive Return & Refund Policy designed to ensure a hassle-free experience.
1. Return Policy
We offer a 30-day return policy for most products, allowing you to return items that you are not satisfied with. To ensure a smooth and easy return process, please read through the guidelines below:
Eligibility for Returns:
- You can return products within 30 days of receiving your order.
- The product must be unused, unopened, and in resalable condition.
- Original packaging (such as boxes, bags, or tags) must be intact.
- Non-returnable items: Certain items, such as personal care products, opened cleaning agents, or perishable goods, may not be eligible for return. Please refer to the product description or contact us for specific inquiries.
How to Return an Item:
- Contact Customer Service: To initiate a return, please contact our customer service team at support@simplecleaninghacks.com. Provide your order number and details about the item you wish to return.
- Return Instructions: Once your return is approved, our customer service team will provide you with return instructions and a return shipping label (if applicable).
- Pack the Item: Carefully pack the item in its original packaging (if available) to prevent damage during return shipping.
- Ship the Item: Send the item back to us using the return label or the shipping method instructed by our team.
Return Shipping Costs:
- If the return is due to an error on our part (e.g., defective product, wrong item shipped), we will cover the return shipping costs.
- If the return is for any other reason (e.g., change of mind, incorrect order), the customer will be responsible for the return shipping fees.
2. Refund Policy
We strive to process refunds as quickly as possible once your return has been received and inspected. Here’s how our refund process works:
Eligibility for Refunds:
- Once we receive your returned item and verify that it meets our return criteria (unused, unopened, and in resalable condition), we will issue a refund to the original method of payment.
- Processing Time: Refunds are typically processed within 5-7 business days after we receive your returned item.
- Refund Method: Refunds will be credited to the original payment method (credit card, PayPal, etc.). Please note that depending on your payment provider, it may take a few additional days for the refund to appear on your account.
Partial Refunds:
In some cases, we may issue partial refunds for products that are returned in used or damaged condition. If this applies, you will be notified prior to processing your refund.
3. Exchanges
We do not offer direct exchanges. If you need a different item, please follow the standard return process for the item you wish to exchange and place a new order for the replacement item.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, we apologize for the inconvenience. Please contact our customer service team immediately, within 7 days of receiving your order, with the following information:
- Order number
- Product name and SKU
- Description of the damage or defect
- Photographs of the damaged/defective item (if applicable)
We will arrange for a replacement or offer a full refund, including shipping costs, at no additional charge to you.
5. Cancellations
You can cancel your order within 24 hours of placing it, as long as it has not been processed for shipping. To cancel an order, please contact our customer service team as soon as possible with your order number. Once an order has been shipped, we are unable to cancel it, but you can follow our return process after receiving the item.
6. Non-Returnable Items
For health and safety reasons, the following items are not eligible for return or refund:
- Opened cleaning agents
- Used or personal hygiene products
- Perishable or consumable goods
If you are unsure whether an item is eligible for return, please contact us before making a purchase.
8. International Returns
For international orders, the return process is similar to our standard return policy, but customers are responsible for return shipping costs. Please note that customs duties or import taxes are non-refundable.
We appreciate your trust in SimpleCleaningHacksShop. Your satisfaction is important to us, and we are committed to ensuring a seamless and positive shopping experience. Thank you for choosing us!
